Ever wonder what it’s like to work at the front desk of an office? Or what’s involved with purchasing supplies, working on special projects or planning internal events? Here’s a glimpse into the world of Joani Gause-Fletcher, Administrative Coordinator at Apex Benefits.

Before you get to the office, how do you start your day?
I usually read through all my email, messages and social media. I enjoy listening to music or comedy on the radio while I’m getting ready for work. Then I head downstairs to let out my dog, Bella, throw a little frisbee, feed her, tell her to be a good girl and look after the house, and then I’m out the door where I again like to be entertained by the radio throughout the drive.

Once you’re at the office, what do you do in your role as the Administrative Coordinator?
I’m the first person people see when they enter the Apex main office. In my role at the front desk, I greet all guests, make sure they have everything they need, and figure out what conference room they’re in. I also answer the phones and receive all incoming mail and deliveries – pretty much what anyone would do at a front desk.

Beyond managing the front desk, I make sure the copy room is taken care of. I do all the purchasing, ensuring everyone has the supplies they need and that we have everything in stock. I also work on special projects like Christmas in July, Community Day, and the Apex Christmas party in December.

No day is the same, especially since my days are fragmented into my Apex projects versus what others may send my way. It’s always a surprise.

Who do you work with?
I’m on the Business Administration Team and work with and for everyone throughout the Apex organization, including colleagues within Marketing, Sales, Client Services, Business Development, and Population Health — whoever needs me.

What is your favorite part about your job?
I like being able to interact with people. Sometimes I think, “Oh my gosh, I’m so busy. I don’t have time to talk,” but I love it. I like being out front so I can see people when they walk by and maybe have a chat. I would miss that if I were in an office.

What is the most challenging part about your job?
There are times when I would like to be able to just shut my office door to get something done, but I’m very lucky because I get to work from home on Fridays. That’s my version of shutting my office door. It’s the day when I don’t have to answer a phone and it’s just me, my dog, my laptop and paperwork.

How do you wind down at the end of your workday?
Depending on the day, I leave the office anywhere from 4:00 to 7:00 pm. If my husband is traveling, I’ll go straight home to let Miss Bella out. Otherwise, I may run a few errands or stop by my son’s house for a quick visit. I love the days when I have time to either stop at the YMCA or get on the treadmill at home before dinner responsibilities begin. Oh my goodness, I sound like my Mom!

What is your favorite part about working at Apex?
The people, hands down.