Breaking up sucks, often times your head and your heart don’t agree, even when we know it’s time to go our separate ways. We get comfortable, we don’t like change, we think it’s easier to tough it out, but what should you do when it’s time to break up with your benefits vendor?
Here are a few telltale signs it’s time to say goodbye to your current vendor and find someone new to satisfy your benefits needs.
1. Their idea of customer service isn’t your idea of customer service.
Listen, you are spending a lot of money to offer valuable benefits to your employees, and if your broker isn’t responsive to you or doesn’t get back to you when you need a quick answer, it might be time to break up.
2. They aren’t taking advantage of data.
It’s 2017, your broker should be leveraging your data to help you control health care spending, increase productivity and engage employees. If you aren’t seeing any actionable plans from your benefits vendor, it’s time to start considering your options.
3. You are used to being let down.
If your broker doing something right comes as a surprise to you, you are settling for less than you deserve. More often than not HR professionals begin to accept that their vendor isn’t the most reliable partner and accept mediocrity.
4. Your vendor isn’t offering the latest and greatest tools
Are you still painfully going through open enrollment by printing off 100’s of pages of benefit enrollment forms? Has your broker not offered a new paperless technology that will make you and your employees lives much easier? There are so many new and affordable tools out there that continuing to do things like you have the last 20 years just isn’t acceptable anymore.
If any of the above scenarios are something you see with your benefits vendor, it might be time to start exploring your options. Sometimes starting anew can be the best thing for both you and your vendor.